Client Care

Client Care

Corlett Bolton & Co is committed to provide high quality legal advice and client care.  However, if you believe our service to you as a client has fallen below that expected and which we cannot resolve between ourselves, we would ask you to initially raise the matter with the person responsible for the day to day conduct of the matter.

 

How to complain

 

All our contact numbers and addresses are available on this site, or you may contact a Director in the first instance if you prefer.

 

Dealing with your complaint

 

To enable your concerns to be properly investigated on a timely basis, please provide us with full details of the issues either by telephone, in writing or at a pre-arranged meeting.  Your complaint will be acknowledged in writing within 3 working days and full response provided to you within 14 working days. We may request a meeting with you if it appears that this may help to resolve the issues raised.

 

At each stage, we aim to:

 

  • make the procedure as straightforward as possible
  • investigate your concerns thoroughly
  • ensure that any necessary remedial action is taken as quickly as possible; and
  • keep you informed of  the progress and result of our investigation and any action being taken

 

We will do all we can to resolve the matter to your satisfaction.

 

If we fail to do so, you may make a complaint in relation to:

 

Corlett Bolton & Co by following the Isle of Man Law Society's complaint procedure from the following link:

 

http://www.iomlawsociety.co.im/rules-complaints/complaints/

 

Corlett Bolton & Co Ltd is an incorporated practice in the Isle of Man with company number 126261C, and is regulated by the Isle of Man Law Society.

 

Corlett Bolton Administration Services Limited by following the Isle of Man Financial Services Authority procedure from the following link:

 

http://www.iomfsa.im/Consumer/howtocomplainaboutlicenceholders.xml

 

Corlett Bolton Administration Services Limited is incorporated in the Isle of Man under company number 101056C, and is regulated by the Isle of Man Financial Services Authority.

 

 

Please note that you may be asked to confirm in writing if the complaint has been satisfactorily resolved.

 

Should you need any assistance on any aspect of your complaint please contact either our compliance officer Tracey Greenwood by phone or email:  tracey.greenwood@corlettbolton.com who will be happy to assist you.

 

© Copyright Corlett Bolton & Co and Corlett Bolton Administration Services Limited 2009.

 

 

Call 01624 676868  |  Email: mail@corlettbolton.com